Windows 7 Problem Steps Recorder
Wow, what a great find by istartedsomething.com! The Windows 7 Problem Steps Recorder allows an IT professional and even the most basic end user to accurately and completely document an issue the user is having, and then email the report to the IT professional for analysis. This is definitely a tool I can’t wait to start using…
To get started, click the start button, click in the search bar, and type psr.exe then press Enter.
Next, click the "Start Record" button.
Then, record the exact process that you use to duplicate the problem… For example, if you are taking an action in Word that causes it to crash or generates an error, take those steps.
When you get to a point that it generates the error, you can use the PSR’s "Add Comment" button to make a note about what you’re trying to accomplish.
When you finish, click "Stop Record", and it will prompt you for a filename. Save this somewhere convenient like your Desktop or Documents folder.
Finally, click the down arrow next to the help button and choose Send to E-mail Recipient… this will open an email message so that you can send it to your tech support contact.
